Coaching is now accepted as an integral part of an organisation’s Training & Development programme. Whilst many Managers would see themselves as coaches to their teams, the dedicated ‘one to one’ relationship that exists between a Coach and the person they are working with is very special. Coaching is most fruitful when the Coach has an external perspective to contribute and the employee is not inhibited by the ‘boss/subordinate relationship’ which already exists and the knowledge that his/her manager has some say and control in his/her future at work. Coaching can provide an excellent return on investment both as a retention tool and a morale booster/re-motivator for staff who may not have realised that they are valued.